ANDELA INFORMATION TECHNOLOGY JOB - Senior Manager, Placement Services; Lagos, Nigeria, Nairobi, Kenya, Kampala Uganda

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About the role

Andela’s Talent Development department creates the required programs, curriculum, facilitation, and partnerships that ensure our developers meet Andela’s “developer specifications” in a timely, efficient, scalable manner.

We are seeking a Placement Optimization Services Manager who will partner with the Engineering Staffing department to smooth out the journey of getting our Engineers from ‘trained’ to ‘placed’. Because Engineers want to do meaningful (challenging, fulfilling …) work, it becomes very important that we are constantly optimizing for great placement outcomes by balancing between partner demand and talent supply. We are particularly looking for a highly experienced technical manager that will drive success around these by implementing programs and operations.

Key Responsibilities

• Build and operate placement funnels that gets our unutilized Engineers to do meaningful work with one of our partners
• Multi-stack our Engineers to better their chances of getting placed in some meaningful work through learning programs
• Place our oversupply of Engineers into non-commercial Open Source products led by one of our partners
• Extend existing programs that give our unutilized Engineers practice time for both work and team skills in preparation of actual work with one of our partners
• Maintain great relationships with Engineering Staffing leads, Partner Engineering leads, Technology leads, and Business Development leads to actively pull levers that enable 1000+ Engineers become a part of some very meaningful work
• Manage a team of Product experts, Technical leads, Program associates by mentoring, coaching, and managing their performance
• Key KPIs:
• Successful matches based on deficits that required supply side to intervene
• Bench Time (planned vs actual)

Requirements:

• Successfully worked as a Technical Product Manager/Owner, or Technical Program Manager, or Engineering/other Technical leadership roles. You’ve actuated teams operationally to materialize the goals of multiple simultaneous projects on time while maintaining quality.
• Have at least 7 years of experience working in software product management, software development or technology consulting
• Have at least 2 years of experience leading technical teams of more than 4 ICs at a time
• Have a four-year degree in Engineering, Computer Science or a related field from an accredited university
• Have experience effectively working remotely
• Are passionate about the evolving technology landscape and enjoy leveraging advancements to solve business problems
• Have a strong understanding of agile software development techniques
• Have the ability to build rapport and communicate with individuals from diverse cultural backgrounds
• Have excellent interpersonal skills
• Has the ability to present clear, well-thought out recommendations
• Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and keep track of multiple conversations at once
• Demonstrated ability to adapt to changing business priorities and a strong work ethic

Interested?
If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!

INTERSWITCH GROUP VACANCY- Head, Client Account Management

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To manage the overall customer service experience for Interswitch’s (Payment’s Processing) customers

Relationship Management

·       Manages communication with customers on upgrades, outages and issues

·       Obtains feedback from customers on service issues

·       Carries out monthly service quality review sessions with key customers

·       Carries out quarterly service quality review sessions with Tier 2 customers

·       Carries out quarterly feedback sessions with vendors and partners

Contract Management

·       Manages payments, billing and receivables

·       Liaises with Service Managers and Legal Team to Draft SLAs and contracts

·       Works with Service Managers and Legal Team to Review SLAs and contracts with customers

·       Works with Service Managers and Legal Team to Review SLAs and contracts with partners

·       Works with support teams to ensure that customers get adequate support and proper communication to drive satisfaction and usage

·       Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams

Continuous Service Improvement

·       Identifies areas for service enhancements/service improvements

·       Analyses market trends so as to be able to provide input on product and service enhancements

Service Performance Review/ Analysis

·       Conducts customer surveys

·       Provides insights on industry trends or initiatives from key customers

·       Regularly meets with top 10 customers, to review service performance

·       Conducts service performance review with service managers and internal teams to assess SLA breaches

·       Provides feedback from customers to Service Managers

Reporting

·       Generates reports on service quality and contract management

Academic Qualification(s): 

·       A good degree in Computer Science or Social Sciences. 

Experience (Number of relevant years):

5 years minimum experience in a similar function

ORACLE JOB - Services Sales Representative (Abuja)-19000GAW

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Preferred Qualifications

 

Services Sales Representative:

Mission and Objectives

· To achieve the set Sales Targets within existing assigned accounts and by creating new business and renewing existing contracts within the assigned Territory or Functional area.

Scope

·         Responsible for the business sales bookings number for ACS services in the assigned accounts - works towards an allocated Sales Bookings target split in Software and Systems bookings

·         Reports to ACS Sales Cluster Leader

·          Contributes to ACS sales plans to address the various accounts in the target market, also developing profiles of targeted accounts

·          Has no direct reports, but leads the activities of virtual teams in support of customers

·          Works in a designated territory or industry on a defined set of customer accounts

·          Works to identify all organizations (including existing Oracle customers) that fall into their designated space focusing on a targeted number that has a specific value proposition and sales engagement activity

·          Works with appropriate Oracle Partners

·          Works with other Lines of Business (LOBs)

Key Responsibilities

Key responsibilities of the role apply to the accounts assigned to the ACS Representative.

·          Responsibility for the business sales bookings number for ACS services in the assigned accounts,

·          Responsibility for conducting territory analysis and associated business creation activities within the assigned business vertical and account assignment,

·          Responsibility for the creation of the associated business plans to accomplish the related business targets,

·          Creation of joint go-to-market activities with other aspects of the wider Oracle sales function,

·          Responsibility for working alongside ACS’s business development/sales program functions to facilitate the creation and execution of targeted demand generation activities,

·          Works to identify and cover all organizations (including existing Oracle customers) that fall into their designated account list focusing on building a strong pipeline and closing opportunities in a timely fashion,

·          Works with appropriate Oracle Partners, i.e. resellers, SI's, ISV's, technology partners and alliances

·          Works with Customer Management (CM) and other Lines of Business (LOBs) to maximize the return from the assigned set of accounts,

·          Works in a designated industry on a defined customer list and cooperates within the Oracle Account team,

·          Creation, attendance and participation in Oracle funded customer facing functions for business generation focused activities,

·          Active new business selling and ‘cold calling’ initiatives to potential new ACS customers,

·          Active up-selling of ACS Services in existing accounts including ‘cold calls’ to untouched areas of the respective organizations,

·          Being the point person for all ACS activities within the assigned accounts working closely with the assigned ACS Delivery employees

·          A high visibility presence within the respective assigned organizations creating relationships with all aspects of the customer and business management,

·          Creation of a trusted advisor status within the assigned accounts and business management,

·          Management of all internal commercial activities for all business / Renewal and up-sell engagements,

·         Relationship generation and associated collaborative working with the other aligned Oracle sales and delivery teams.

Key Qualifications-

·         At least 10 years of direct sales experience, ideally in selling services to large customers – public and private sectors, across Africa

·         Has developed a solid network of customer senior contacts at C level as well as the partner eco systems

·         Knowledge of Oracle product sets and services will be a big plus

·         Experience of working directly with customers as opposed to through channels will be preferred

·         Should have a solid track record of independently handling the entire sales cycle, managing multiple stakeholders right from positioning to closing

·         Experience in managing multimillion dollar deals and consistent quota achievement

·         Good negotiation skills

·         Ability to work in a matrix organization and carry out a complex sales cycle involving multiple internal and external stakeholders.

·         Candidate with a technical background (educational and/or experience) will be preferred

 

Detailed Description and Job Requirements

 Sales of the organization*s services (e.g., maintenance and service contracts).

Sells organization*s services (e.g., maintenance and service contracts); primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

8-12 years of services sales experience. Able to work under tight deadlines. Self-starter able to prioritize given responsibilities. Strong written and verbal communication skills. BS/BA preferred. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). 

Job

: Sales

Travel

: Yes, 50 % of the Time

Location

: Nigeria

Job Type

: Regular Employee Hire

Organization

: Oracle

AIRTEL Early Career Recruitment Programme

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Airtel Networks Limited

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus. A truly innovative company, Airtel has shown resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians. In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.

Job Description

As a global telecommunications giant with footprint in over 17 diverse countries across Africa and Asia, and consistently ranked amongst the top four telecommunications companies globally in terms of subscriber numbers, we truly have a unique opportunity to bring you into our family.

If you are focused, passionate, driven to succeed and hungry for growth, we are offering you an opportunity to excel that is unrivaled through our Early Career Recruitment Program.

Our Sales focused program provides a development opportunity to build your skills in all areas of our product lifecycle while ensuring that your understanding of the various market drivers are highlighted through field trips. The program will take you through a three-month intensive onboarding curriculum building both your leadership as well as your functional skills.

Working in a hyper-fast sector like ours will stretch the boundaries of your skill and experience but provide exciting rewards as well. With a focus on doing jobs never done before, come join us and grow your career at Airtel Nigeria.

There is an attractive performance based bonus and world class benefits.

Qualifications

•  A recent graduate with between 1 – 3 years' post NYSC work experience in any field
• Minimum of a Second Class Lower degree or Lower Credit on Higher National Diploma 
• Must have completed the mandatory National Youth Service (NYSC)
• Analytical mindset with a well-developed verbal and written communication skill in English
• A fast learner, resilient and ambitious with a passion for selling

Nice to Have

Focus, passion, drive to succeed and hungry for growth, we are offering you an opportunity to excel.

Salary Budget [ NGN ]

4000000 - 5400000

VACANCY!!! Senior Community Trainer Job description

Senior Community Trainer Job description

Teleperformance - Our client, a major market player in the digital marketing industry, is recruiting suitably qualified candidates to fill the position below:

Job Position: Senior Community Trainer
Job Location: Lagos – Victoria Island

Job Summary:

• Our client is seeking highly qualified trainers with strong experience in digital marketing available to work in Lagos
• Passionate about technology, you will have outstanding interpersonal skills, and you will excel at facilitating workshops on digital marketing at conferences or events
• Success in this position requires exceptional training skills; experience communicating with a variety of audiences; and experience engaging and influencing stakeholders
• This position would also require that the candidate be energized by people, passionate, eager to learn and able to perform at the highest professional and ethical standards

Senior Community Trainer Duties and responsibilities

As a community trainer, you will have to:

• Facilitate workshops at conferences and events to audiences of varying expertise
• Lead training online e.g. webinars
• Manage people, performance and day-to-day operations of the Community Training team with high quality standards
• Train and observe new trainers, providing immediate feedback and coaching
• Be the point of contact between our brand and the client
• Assess & provide feedback on how to improve training materials
• Share monthly reports on training activities
• Collaborate with other teams to improve the design, content, delivery, and effective measurement of training solutions (as required)
• Ensure that all logistics services for the workshops and events are completed timeously and meet required standard
• Work outside the office for more than 40% of your time, including travel inside or outside Nigeria
• Manage communications, event coordination, feedback and surveys

Senior Community Trainer Requirements

• 2+ years experience in people management
• 4+ years experience in event facilitation and training
• Analytical and problem-solving mindset
• Experience in facilitating workshops with outstanding public presentation skill
• Exceptional social skills with a strong experience communicating with a variety of audiences
• Knowledge of KPIs and marketing techniques for event management

• BA/BS degree in Marketing, communication or equivalent experience

Skills and experience desirable:

• Project management experience
• Experience in a startup / tech company
• Marketing experience

We Offer:

• Competitive salary package
• A generous bonus scheme based on performance
• Excellent work opportunity in a leading multinational company with an outstanding team culture
• Stable work and career progression
• Continuous development of team members through training and a clear career path

Apply Here